Privacy Policy

1. Data controller

The controller responsible for personal data processed through this website is:

• Controller: VALEMMS AYDEN S.L.U.
• CIF: B88864277
• Trading name: Inative Energy
• Registered address: C/ de la Hiedra, 6, Los Alcazares, 30710, Murcia, Spain
• Telephone: +34 965 063 318
• Contact email: [email protected]

No Data Protection Officer has been appointed because it is not currently mandatory for this activity. Privacy requests can be sent to the legal contact email above.

2. Purposes of processing

We process personal data for the following purposes:

• Responding to enquiries: managing messages submitted by email, phone, or the website form.
• Bill review and pre-contractual advice: analysing information you choose to send, including energy bills, supply details, property type, consumption patterns, and related correspondence.
• Supplier, installer, or service coordination: where requested by you, helping with tariff changes, energy administration, solar/self-consumption discussions, EV charging enquiries, or complaints.
• Commercial follow-up: sending information about requested services and maintaining client communications.
• Legal compliance: complying with applicable tax, accounting, consumer, data protection, and administrative obligations.
• Website operation and improvement: maintaining security, preventing abuse, and, only if later activated with consent, using analytics to improve the website.

3. Legal basis

• Pre-contractual or contractual steps (Art. 6.1.b GDPR): responding to your request, reviewing a bill, preparing a proposal, or providing agreed services.
• Consent (Art. 6.1.a GDPR): for optional communications or non-essential cookies where applicable.
• Legitimate interest (Art. 6.1.f GDPR): basic business communications, website security, spam prevention, and internal service improvement.
• Legal obligation (Art. 6.1.c GDPR): compliance with legal, tax, accounting, or administrative requirements.

4. Categories of data

Depending on your interaction with us, we may process:

• Identity and contact data: name, email address, phone number, postal area, company name where applicable.
• Energy service data: electricity bills, CUPS/supply identifiers if visible on a bill, contracted power, tariff details, consumption history, supplier correspondence, solar or EV charging requirements, and property type.
• Communication data: messages, emails, instructions, call-back requests, and service notes.
• Technical data: IP address, browser type, device, approximate access times, and security logs generated by hosting systems.

Please avoid sending special category data unless strictly necessary. If an uploaded or emailed bill contains third-party personal data, you confirm that you have authority to share it for the requested review.

5. Retention periods

• Enquiries that do not become clients: up to three years from the last interaction, unless a longer period is needed to handle a dispute or legal claim.
• Client/service records: for the duration of the service relationship and then for the legally required limitation, tax, accounting, or administrative periods.
• Cookie or local storage preferences: up to one year, unless you clear browser storage earlier.
• Security logs: for the period reasonably necessary to protect the website and investigate incidents.

6. Recipients

We do not sell personal data. Data may be shared only where necessary with:

• Hosting, email, IT, administration, accounting, or professional service providers acting as processors or independent controllers as applicable.
• Energy suppliers, distributors, solar installers, EV charging providers, or comparison partners where you request that we coordinate or progress an enquiry.
• Public authorities, courts, regulators, or law enforcement bodies where legally required.

7. International transfers

Personal data is primarily processed within the European Economic Area. If a provider located outside the EEA is used, transfers will be carried out under the safeguards required by Chapter V of the GDPR, such as adequacy decisions or Standard Contractual Clauses.

8. Your rights

You may exercise the rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent where applicable. To do so, contact [email protected] with enough information to verify your identity and understand your request.

We will respond within one month of receiving the request, unless the GDPR allows an extension because of complexity or volume.

9. Complaints

If you believe your data protection rights have been infringed, you may lodge a complaint with the Spanish Data Protection Authority, the Agencia Espanola de Proteccion de Datos (AEPD), at www.aepd.es. You may also contact your local supervisory authority.

10. Security

We apply appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. No system is completely risk-free, so users should avoid sending unnecessary sensitive information.

11. Minors

This website is intended for adults requesting household, property, or business energy services. We do not knowingly collect data from children under 16. If you believe a minor has sent personal data, contact us so it can be reviewed and deleted where appropriate.

12. Updates

This Privacy Policy may be updated to reflect changes in processing activities or applicable law. The latest version is published on this page.